Return & Refund Policy

At Femme Bazaar, we carefully inspect and package orders before dispatch to ensure they reach you in good condition. Please read the following policy carefully before placing your order.

No Returns or Exchanges

We do not accept returns or exchanges for products purchased from Femme Bazaar, except in the limited circumstances specifically mentioned in this policy.

All products are considered final sale once delivered. Returns or exchanges will not be accepted due to a change of mind, incorrect selection, personal preference, or any other reason not covered under our damaged, defective, or missing-item policy.

Damaged, Defective Products or Missing Items

In the rare event that you receive a product that is damaged, defective, or has missing items/components, please contact us within 24 hours of delivery.

To report an issue, contact us at contact@femmebazaar.com and provide the following:

1. Order Number
Your complete order number.

2. Product Photos
Clear photographs showing the product and its packaging.

3. Description of the Issue
A brief description explaining the damage, defect, or missing item.

4. Video (if applicable)
A clear video demonstrating the issue with the product, where applicable.

Our team will review the issue and determine the appropriate resolution. Depending on the nature of the issue and product availability, we may provide a replacement or another suitable resolution.

Claims reported more than 24 hours after delivery will not be accepted.

We strongly recommend inspecting your order immediately upon delivery.

Refunds for RTO Orders

Refunds are applicable only to prepaid orders that become Return to Origin (RTO), subject to the conditions mentioned below.

A refund may be issued when:

1. The order was paid for in advance.

2. The order could not be delivered and was returned to Femme Bazaar as RTO.

3. A replacement order cannot be placed or fulfilled.

Once the RTO shipment has been received and verified by us, the eligible refund will be processed to the original payment method.

Cash on Delivery (COD) orders that become RTO are not eligible for a refund, as no payment was collected from the customer.

Refund Processing

For eligible RTO refunds, we will initiate the refund after the returned shipment has been received and verified by Femme Bazaar.

Once the refund has been initiated, the amount will be credited to the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

Important: 24-Hour Reporting Period

All product-related issues, including damage, defects, or missing items, must be reported within 24 hours of delivery.

Any complaint or claim submitted more than 24 hours after the recorded delivery time will not be accepted.

Customers are therefore advised to inspect their package and product immediately upon delivery.

Non-Returnable Orders

Returns and exchanges are not accepted for:

1. Products that are not damaged or defective.

2. Products where no items or components are missing.

3. Products where the customer has changed their mind.

4. Products ordered incorrectly by the customer.

5. Products for which an issue is reported more than 24 hours after delivery.

6. Products that have been used, altered, or damaged after delivery.

7. Products returned without prior approval from Femme Bazaar.

Contact Us

If you have any questions regarding a damaged product, defective product, missing item, or an eligible RTO refund, please contact us at:

Email: contact@femmebazaar.com

Phone: +91-9910770383

When contacting us regarding a product issue, please include your order number along with the required photographs and/or video so that we can review your request promptly.